How Do I Make A Purchase?
Simply navigate to the item you are interested in purchasing, if there is an option for color or a box for personalization please enter the information and then click on the "Add to Cart" button. In your shopping cart you can change the quantity to any quantity you need. After you have finished your selection, you may continue shopping or checkout using the buttons found on your shopping cart page. Once you decide to check out, all transactions become secure and encrypted with SSL technology for protection of your personal and financial information. All personal information you submit is encrypted and 100% secure, Guaranteed!
Note: Check your junk mail / spam folders! Sometimes our emails, invoices can get lost in customer spam / junk mail filters leading to complications.
When Can I Expect my Order?
Most orders ship from our warehouse within 2-7 business days from the date the order is placed. Personalization can take up to a minimum of 2 weeks depending on demand as noted on all our product pages and store policy...This is not including shipping times to you. We ship from New York. Check the map for transit days to your state. Delivery time is 2 to 7 business days, PLUS transit time shown for your state on the map below. Please provide us with a valid street address or P.O. Box!
*SPECIAL NOTE* If your package is lost in transit by the USPS we will file a claim with the USPS and send you out a new order, but first, reasonable time will have to be given to allow for any items to arrive at your address before we can file a claim as packages do at times take longer in transit than planned for. We (Gettin Salty Company) are not responsible for delays in transit times as we do not run nor have control over the USPS. All delivery time are estimates and cannot be guaranteed unless “Priority Express” is selected.
If your package is marked as “DELIVERED” by the USPS but you still did not get your package you will have to file a claim with your local Post Office, and or local Law Enforcement. WE ARE NOT RESPONSIBLE for packages that may have been stolen/lost once they have arrived at your address and marked as DELIVERED. No refund will be given in these circumstances. Please make the delivery address to be a safe and secure one as to secure safe delivery of the package.
What Are My Payment Options?
We accept AMEX, Master Card, Visa, Discover Cards and PayPal. We also accept money orders and cashier checks.
What Is The Currency For All Prices On Your Site?
All prices are quoted in US Dollars. We are unable to give currency rate conversions on our prices.
Will I Get A Tracking Number?
Yes, once your order ships you will receive a tracking number to the email on your order. Sticker Only Orders will not get a tracking number. These are sent regular mail.
What Is Your Return Policy?
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order and proudly stand behind everything we sell. We want you to be 100% satisfied with your experience with us.
If you need to return something, please send an email to firstname.lastname@example.org BEFORE you return it.
Please include your full name, order# and reason for return..
This MUST be done within 14 days of receiving your order. Once a return is authorized we will email you the address for your return.
Returns will only be accepted if the item is in 'new condition' and has not been washed or worn. Returned items must include your full name, order #and reason for return. Refunds will be processed within 2-5 business days upon receiving your merchandise. We will refund your payment less any shipping and handling charges. Customer is responsible for any shipping and handling charges to return items to us. Personalized items are non-returnable and non-refundable.
What Are The Sales Tax Charges?
All orders shipped to destinations within the state of New York are charged a 4% sales tax on the product price not including shipping charges. Orders shipped outside of New York are exempt from sales tax.
What Is Product Availability?
We carry all of the products featured on our website. We make every effort to keep items in stock, however some items may go out of stock unexpectedly or without notice. These situations are out of our control. If an item is not in stock when you order it you will be notified via email or telephone as to when it will become available. Your order will ship as soon as it comes back in stock into our inventory.
My Item is Defective?
If your item is defective, we'll pay for the return and get the new one out. Please contact us first. This MUST be done within 14 days of receiving your order. Please provide us with Photos to show damages or defects. Once photos are reviewed we will ship out replacements or issue credit. In some cases we will need the item to be sent back to us.
I Ordered the Wrong Size?
If you end up ordering the wrong size, just simply return it to us in original packaging with your Name, Address, order number and new size. Customer is responsible for return postage to us. Gettin' Salty Apparel will pay for the cost to re-ship new item back to you.
What are your Shipping Costs for the U.S?
We have Flat Shipping for all orders inside the Continental U.S.
$1.00 - $29.99 = $7.95 Shipping
$30.00 - $59.99 = $9.95 Shipping
$60.00 or more = $14.95 Shipping
All orders are shipped USPS Priority or UPS, depending on size of order. Our policy is to give the fastest possible service. No handling or hidden fees. Items that are identified as Heavy/Bulk items may require an additional shipping charge in addition to the regular surface shipping charges. Large quantities (6 or more) of Pint Glasses or Coffee Mugs may require additional costs. We will contact you via e-mail with any additional charges. It is the customer's responsibility to ensure that the address entered as a shipping destination will be received by the customer. If package is left at the door by UPS or USPS, it will be the customers sole responsibility to ensure receipt.
What are your Shipping Costs for Canada?
We have Flat Shipping Rate for all orders shipped to Canada.
$1.00- $45.00 = $14.95 Shipping
$45.01 - $65.00 = $29.95 Shipping
$65.01 - $75.00 = $45.95 Shipping
$75.01 or more = $59.95 Shipping
All orders are shipped USPS Priority or UPS, depending on size of order.
**Please Note: Shipping charges to Canada DO NOT include any additional Tariffs, Duties or Taxes.
Do You Ship Internationally?
At this time, we do not ship outside the U.S or Canada from our website. If you would like to order outside of the U.S or Canada, Please email us your address and items you would like to order and we will send you a quote for shipping costs. If you agree with terms then we will send you a PAYPAL invoice. Once the invoice is paid your merchandise will be shipped
GETTIN SALTY APPAREL & CO INC.
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